Refund Policy
Transparent and straightforward refund policies for your confidence
Introduction
At PublicResourceHarbor, we recognize that plans can change, and offer clear, unambiguous refund policies. This document elucidates the circumstances that warrant a refund for our yacht rental services.
It is important to review this policy thoroughly prior to reserving a yacht. When you reserve a charter with PublicResourceHarbor, you are agreeing to abide by these refund conditions.
Typical Cancellation and Refund Timetable
If Cancelled Over 72 Hours Before Charter
Refund: Entire amount minus administrative charges
Duration for Processing: 5-7 business days
Administrative Charge: €50 for credit card refunds
Requirements: Written request via email or call
If Cancelled Between 24 to 72 Hours Before Charter
Refund: Half the price of the charter
Duration for Processing: 7-10 business days
Administrative Charge: €25 removed from the refund amount
Requirements: Cancellation must be for a valid reason; service fees may apply
If Cancelled Less Than 24 Hours Before Charter
Refund: Refund is not available
Exceptions: Considerations may be made under urgent conditions
Alternatives: At the discretion of management, a credit for future charter may be granted
Requirements: Supporting documentation for emergencies
Cancellations Due to Weather
Guarantee Against Bad Weather
Our primary concern is safety. Should the weather be unsafe for charter operations as judged by our certified captain, we offer the following options:
- Total Refund: A full refund if we are unable to reschedule
- Change of Date: We will rearrange your charter to an alternate day at no extra cost
- Credit for Future Use: A voucher that you can use within 12 months from your original charter date
Process for Weather Evaluation
We take the following factors into account for weather evaluations:
- Analyzing wind velocity and patterns
- Wave height and sea conditions
- Visibility forecasts and amount of rainfall
- Official warnings and notices from the Coast Guard
- Assessments regarding safety from our professional captain
Decision Timing: Decisions on whether to cancel due to weather are made at least 4 hours before the set departure time.
Refund for Medical Emergencies
Special Circumstances
We are mindful of the fact that medical urgencies can arise. You may be eligible for consideration for a refund in these instances:
- An unanticipated illness or injury necessitating hospital care
- Passing of a member of the immediate family
- Sudden military summons or deployment
- Being called to jury duty or in response to a subpoena
- Natural disasters that impact your itinerary
Required Documentation
Appropriate documentation must be presented to accommodate requests for an emergency-related refund:
- A doctor's note or hospital records
- Official notice of family death
- Military dispatch orders
- Notice of jury service or court appearance
- Advisories for travel or declarations of emergency
Processing: Emergency refunds are handled within 3-5 business days once the necessary documents are received.
Refunds Due to Operational Disruptions
Technical Difficulties
In case of mechanical failures that we are unable to resolve:
- Replacement Vessel: We will do our best to offer a vessel of similar quality
- Complete Refund: Should there be no equivalent alternatives available
- Partial Repayment: If the replacement yacht has a differing fee structure
- Compensation: We may additionally provide a token of goodwill for the inconvenience caused
Unavailability of Crew Members
In the uncommon event of certified crew unavailability:
- We will make an effort to arrange an alternate crew
- A full refund will be granted if we cannot proceed with the charter
- An opportunity to reschedule without incurring additional fees
Refund Disbursement
Methods of Repayment
Refunds are given back through the original form of payment used for the reservation:
- Cards: Typically takes 5-7 business days
- Wire Transfers: Takes anywhere from 7-10 business days
- Paying in Cash or Cheque: Processed within 3-5 business days
Service Charges
Procedures for Card Refunds
€50 fee for revocations initiated more than 72 hours in advance
Procedures for Wire Transfer Refunds
€25 fee for every wire transfer repayment
Procedures for International Transactions
Extra fees might be levied for transactions made internationally
Credit for Charter
Occasions for Credit Issuance
Credits for charters might be provided as an alternative to refunds under these conditions:
- If cancellations happen less than 24 hours in advance
- Cancellation due to weather
- Voluntary requests for rescheduling
- Operational setbacks
Conditions of Credit
- Validity Period: 12 months from the date of issuance
- Transferability: They cannot be transferred to other individuals
- Monetary Value: Covers the full price of the yacht charter (administration fees excluded)
- Application: Applicable towards any future charter that's available
- Expiry: Cannot be extended past the 12-month mark
Partial Refunds for Disrupted Services
Disturbances During Service
In the event that your cruise is interrupted or ended prematurely for reasons within our remit:
- A refund calculated proportionally based on the unutilized duration
- Credits equal in value to the uncompleted charter segment
- Gratuitous services or upgrades as a courtesy
Disruptions Caused by Guests
Should a charter be cut short due to the conduct of a guest or breaches of safety protocols:
- No return of funds for the unspent period
- The full amount is still owed
- Possibility of incurring extra fees
Resolving Refund Disagreements
If you find yourself disagreeing with our decision on your refund, you have the option to:
- Ask for an examination by our senior staff
- Supply further proof or elucidation
- Explore resolution avenues with consumer agencies
- Seek legal recourses as defined by the law
Procedure to Apply for a Refund
Step 1: Reach Out
To initiate a refund, contact us through:
- Email: [email protected]
- Phone: +49 40 9999 9999
- Visiting our marine office in person
Step 2: Information Submission
Your refund appeal should include the following details:
- Confirmation code for booking
- Date and time for the charter
- Cancellation rationale
- Any pertinent backing documents (if needed)
- Your chosen method for refund
Step 3: Examination and Execution
Our team will acknowledge your submission within one day, evaluate it in line with our policies, reach a conclusion in two days, and proceed with approved repayments based on the timelines given.
Key Points to Remember
- All pleas for reimbursement should be expressed in written form
- Refunds will be issued in € irrespective of the original payment's currency
- We highly advise getting travel insurance
- These stipulations can be revised, with notice provided 30 days in advance
- Refunds are influenced by pertinent taxes and standards
How to Get in Touch
Should you have more queries about refunds or wish to submit a request:
Department Handling Refunds
PublicResourceHarbor Marine Services Ltd.
Marina Point
Hamburg 20459
Germany
Phone: +49 40 9999 9999
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM